FIRST ROAD EMERGENCY - For all your towing and vehicle recovery requirements. First Road Emergency is the leading towing service provider within the Gauteng and Pretoria region with a fleet of over 500 specialized towing and recovery vehicles at your disposal in any emergency.
CALL CENTRE - First Road Emergency has a state-of-the-art call centre that operates 24/7/365. and provide clients with the complete peace of mind that protocols are adhered to and staff skills are consistently improved. The call centre is manned by 124 staff members and operates as an integral part of the towing services provided, through the call taking, dispatching, vehicle tracking and information management functions. The call centre is dedicated to servicing accident tows, mechanical tows and basic roadside assistance. All calls voice logged for security and training purposes.
ABOUT 1st ROAD TOWING - The company was started in the 1980’s by individuals with the passion, drive and vision to lead the towing industry into a professional era.The company boasts an extensive fleet of specialized towing and recovery vehicles and services over 5000 customers on a monthly basis. First Road Emergency provides a complete towing solution to corporate clients including a dedicated contact centre, dedicated dispatch team and administration department. First Road Emergency is an accredited and approved towing company (SATRA – South African Towing and Recovery Association).
Why Is First Road Emergency Your First Choice?
First Road has earned its reputation for service excellence by being the first to care at the scene of an accident. Our qualified representatives have undergone extensive training relating to the securing of an accident scene, emergency services requirements and the technical proficiency of towing all makes of vehicles. First Road Emergency is driven by one single minded aim:To come to your assistance first and to attend to your safety needs as a top priority. Ensuring that our customers are completely taken care of has earned us the respect of the entire industry, including paramedic services and traffic police.